Definition: The Configuration Management System (CMS) is a set of tools and data that is used for collecting, storing, managing, updating, analyzing and presenting data about all configuration items and their relationships. A CMS may manage more than one physical Configuration Management Databases (CMDB).
Consequently, what is a CI in the CMDB?
A configuration management database (CMDB) is a data repository that acts as a data warehouse or inventory for information technology (IT) installations. It holds data relating to a collection of IT assets (commonly referred to as configuration items (CI)), as well as to descriptive relationships between such assets.
What is a configurable item?
In ITIL terminology, configuration items (CI) are components of an infrastructure that currently is, or soon will be under configuration management. CIs may be a single module such as a monitor or tape drive, or more complex items, such as a complete system.
What is configuration management as per ITIL?
Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) version 2 and an IT Service Management (ITSM) process that tracks all of the individual Configuration Items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department.
What are the service assets?
Service Asset and Configuration Management. From IT Process Wiki. Objective: ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships. Part of: Service Transition.
What is an information technology asset?
Definition – An IT asset is any company-owned information, system or hardware that is used in the course of business activities. Learn more: An IT asset management program allows an organization to maintain a complete inventory listing without requiring employees to physically or manually check assets.
What is the SACM?
One of the basic pillars of ITIL® is the traditional Configuration Management. In ITIL® V3 it’s called Service Asset and Configuration Management (SACM). Without it, the entire service management lifecycle can be rendered useless.
What is the DML in ITIL?
The Definitive Media Library (DML) is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected. The DML typically consists of one or more software file-storage areas, as well as physical stores holding, for example, master copies on CD/DVD.
What is Release Management in ITIL?
From IT Process Wiki. Objective: Release and Deployment Management aims to plan, schedule and control the movement of releases to test and live environments. The primary goal of this ITIL process is to ensure that the integrity of the live environment is protected and that the correct components are released.
What is the pattern of business activity?
Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand.
What is integrity in ITIL?
Objective: Information Security Management aims to ensure the confidentiality, integrity and availability of an organization’s information, data and IT services. ITIL Security Management usually forms part of an organizational approach to security management which has a wider scope than the IT Service Provider.
What is the configuration baseline?
In configuration management, a “baseline” is an agreed description of the attributes of a product, at a point in time, which serves as a basis for defining change. Generally, a baseline may be a single work product, or set of work products that can be used as a logical basis for comparison.
What is ITSM knowledge management?
Knowledge Management. From IT Process Wiki. Objective: ITIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of this ITIL process is to improve efficiency by reducing the need to rediscover knowledge. Part of: Service Transition.
Which is an objective of access management?
Access Management. Objective: Access Management aims to grant authorized users the right to use a service, while preventing access to non-authorized users. This ITIL process essentially executes policies defined in Information Security Management.
What is availability management in ITIL?
From IT Process Wiki. Objective: ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.
What is the service of pipeline?
Service Pipeline is the concept that defines the variety of services that are currently under development in the service portfolio. The service pipeline is a futures based concept that defines the strategic future direction for the service provider.
Which aspect of availability is a measure of how long an IT service?
Component availability is the ability of a configuration item to perform its agreed function when required. Reliability is a measure of how long an IT service or other configuration item can perform its agreed function without interruption, usually measured as MTBF or MTBSI.
How many phases are there in the service lifecycle?
There are five stages in the ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The Service Strategy phase of the Service Lifecycle provides guidance on how to design, develop, and implement IT Service Management.
What is the service catalog?
The Service Catalogue is the only part of the ITIL Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request Processes.
What is a catalog service?
Catalog Service for the Web (CSW), sometimes seen as Catalog Service – Web, is a standard for exposing a catalogue of geospatial records in XML on the Internet (over HTTP). The catalogue is made up of records that describe geospatial data (e.g. KML), geospatial services (e.g. WMS), and related resources.
What is the service portfolio?
The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). The Service Portfolio consists of three parts: Service Pipeline.
What is Itscm?
IT service continuity management (ITSCM) helps you develop IT infrastructure recovery plans. This helps support overall business continuity management (BCM) plans and timeframes. IT service continuity management is also one of five components of ITIL service delivery.
What is in the service design package?
According to ITIL Service Design volume, SDP is defined as “Document(s) defining all aspects of an IT service and its requirements through each stage of its lifecycle. A service design package is produced for each new IT service, major change or IT service retirement.”
What is CI relationship?
The configuration management database (CMDB) captures relationships between configuration items (CIs). For example, an application RUNSON an application server. In each CI relationship, one CI is the source of the relationship, and the other CI is the target.